Reviews

Gascoigne Pees Estate Agents has 46 reviews

  • 18-Aug-2017
    Customer Experience

    My service feedback with Sales

    Very good customer service and kept me in the loop the whole way through my sale and purchase. Went the extra mile to assist me and kept me reassured during the stressful process of buying and selling. They were also always available to speak when I needed them.

    Customer Relations Team 19-Aug-2017

    Thank you for your wonderful 5* review for Gascoigne Pees in Haslemere. It was fantastic to read that the branch supported you and kept you reassured throughout this stressful process of buying and selling. Also that they were there to speak to and kept you informed through the process. Kind regards and best wishes in your new home! Scott.

  • 17-Aug-2017
    Customer Experience

    You can rely on Gascoigne Pees Estate Agent's 100%

    The team altogether were good, professional and competent. Colin Copp and Andrew Blake were exceptional in terms of their understanding of people and situations, excellent communication skills and ability to stay calm when tensions arose.

    Customer Relations Team 17-Aug-2017

    Thank you for this wonderful 5* review and recommendation. Great to read that Colin, Andrew and the who team were exceptional in their understandings and with the way they handled your sale. I will make sure that this lovely review gets forwarded to them. Many thanks, Scott

  • 16-Aug-2017
    Customer Experience

    A very good result even though there were obstacles along the way.

    Excellant.

    16-Aug-2017

  • David EnglandValued Customer, Epsom 16-Aug-2017
    Customer Experience

    Satisfactory but no highert

    Service is acceptable but not impressive. Follow up on any issue is very poor. Rental collection is satisfactory but if rents are not paid on time chasing is by letter and staff hide behind "harrassment" legislation. Follow ups especially if recorded should not pose a problem - but staff must be properly trained.

  • Valued Customer 16-Aug-2017
    Customer Experience

    My service feedback with Sales

    Phil and his team were great ... very professional

    Customer Relations Team 17-Aug-2017

    Hello, thank you for this fantastic 5* review for the Gascoigne Pees team in West Byfleet. I will pass your comment to Phil and the entire team at the branch. Kind Regards, Sarah

  • Valued Customer 14-Aug-2017
    Customer Experience

    My service feedback with Lettings

    It was better dealing with Mann & Co before the consolidation with Gascoigne Pees

    Customer Care 15-Aug-2017

    Good morning, Thank you for taking the time to leave this comment. We are sorry to see your not 100% satisfied with the service from Gascoigne Pees, however we would like to thank you for leaving this feedback. Many thanks 

  • Dr.Srinivasulu Chitty, Worcester Park 07-Aug-2017
    Customer Experience

    Top Class Estate Agents in Worcester Park. Surrey

    The service provided by Gascoigne pees Estate agents, Worcester Park Branch,was absolute top class. The team were professional, kept me updated and well informed at every stage, which made it easier for me and my wife, to make wise decision. Thanks to Mr Adrian Capuozzo, William, Richard and Donna. who had worked very hard to help us out.

    Customer Relations Team 10-Aug-2017

    Hello Dr Chitty, I'm glad that you took the the time to leave this excellent 5* review of our Gascoigne Pees branch in Worcester Park! It's great to hear that the team provided such a helpful and professional service and that you and your wife benefited from their knowledge and approach. I will make sure that your wonderful review is passed on to the whole team in Worcester Park. Many thanks, Michael

  • Paul England, Hartland WI USA 26-Jul-2017
    Customer Experience

    great customer service

    Helpful friendly good at her job.

  • Alan Hale, Haslemere 22-Jul-2017
    Customer Experience

    Brilliant and professional agency

    From day one to completion we have been highly impressed with the service we have received from the staff in Haslemere, who have kept us informed of progress of the sale. We would recommend GP to anyone who are either selling or buying a property

    Customer Relations Team 24-Jul-2017

    Hello Alan, Thank you so much for such a fantastic review and recommendation and congratulations on the sale of your property. I am pleased to read that you were kept full informed throughout the process. The team at Gascoigne Pees in Haslemere strive to always deliver such great service. Once again, thank you and best wishes.

  • Sarah Cox, Whitby 07-Jul-2017
    Customer Experience

    My service feedback with Sales

    I was shouted at by a member of the team when a service man had gone to check the boiler and the gas had run out. The gas man was also given the phone to speak to me and also shouted at me. I thought this was extremely poor treatment having worked i sales / customer service for the last 30 years

    Customer Relations Team 08-Jul-2017

    I'm sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk